Please note: we only accept items purchased from emotoer.com. You can return the products within 15 days of delivery.
Contact us at support@emotoer.com before returning any items.
Item must be in new condition with tags still attached and original packaging. Any items found to be in poor condition( dirty, make-up, washed, etc), we have the right to decline your return and your return will be sent back on your cost.
The return is made at your own cost except for the quality issue. Proof of defective item required. Please send an email to support@emotoer.com.
If we have accidentally sent you a wrong item, you could request the return, we will pay for the shipping cost and full refund you when we get the item back. Or you can get a special offer for the item is you like it.
For single item orders that are returned, we will refund the total value of the order, including shipping costs.
For multiple item orders, we will only refund the value of the item(s) returned, excluding shipping costs.
If multiple item orders are returned in their entirety, we will refund the total value, including shipping costs.
Orders placed separately (unique reference numbers), must be returned separately.
Refunds will be refunded to the credit card account/ corresponding account used for purchase within 30 days after the return is received.